Going viral? We’ve got you covered.
So you’re launching a campaign with a huge prize. Maybe it gets picked up by a radio station, or it’s posted across your sponsors account. Suddenly, your engagement is getting hammered by thousands of fans - all in the span of seconds.
With this volume of entries happening, you could end up with timeouts, failed entries, or worst of all … a broken experience for fans at the exact moment your campaign is rocketshipping.
Now, you won’t have to stress. Our waitroom just got smarter - it kicks in before things break.
What's Changed?
Until now, the waitroom (aka Large Volume Handling) was a toggle - something you turned on when expecting a spike.
Now it’s automatic. If traffic suddenly surges past a certain threshold (think dozens of entries per second) - the waitroom will kick in behind the scenes. No toggles. No guesswork.
This means that instead of fans getting an error or a timeout, they’ll be calmly queued with a short wait message and loaded in as capacity allows. No panic. Less drop-offs.
How a real partner might experience this change:
You’re launching a “Win Tickets to Playoffs” campaign for a hockey team.
It goes live at 10 AM, then a local sports reporter tweets it. By 10:02 AM, you’re seeing a spike, and it keeps going up. Normally, the form might slow down, or time out, depending on the volume.
Now? The auto-waitroom kicks in before anything breaks. Fans get a short ‘hang tight, you’re 3rd in line to enter!’ message, wait a few seconds and then flow through - no failed entries.
What you need to know
- No setup needed - it’s automatic
- Protects your campaign with load balancing and DDOS protection
- You can localize/customize any waitroom messaging in Localize Language
Heads up: If you want to proactively enable the waitroom (e.g. you’r e planning for a 100K+ entries), you still can - just toggle it on manually as before.
Let us know how this new protection protocol works for you!
