Read Time 2 mins
Starting Monday, Oct 5, Help in Tradable Bits will look a bit different.
Where to find it:
Look for the help icon in the top navigation bar. That's you new home for how-to questions, troubleshooting and anything you'd normally ask our support chat.
What's new:
We've replaced our old chat assistant with one we've built ourselves : Octavia. She's trained on our help guides and FAQs and on the real questions you've been asking our support team.
What to expect:
Think of it as Octavia's first couple of weeks of school. She knows the material, but she's still learning how you ask things. Some answers will be spot on, and some will need a nudge. If you're not satisfied with her answer, tap that 👎 button, and we'll use that feedback to help her learn better. Or, if you're happy with her response, give a quick 👍!
What hasn't changed:
Our Support Team. Real people are still behind every question that Octavia can't answer. You can ask to talk to a person at any time during our regular working hours, and you'll reach our support team the same as always.