Not everyone on your team needs to see a fan's email phone number or address to do their job well.
What's new:
Hide Frontend PII is a new per-admin setting under Security & Access. Toggle it on for a specific admin, and fan-identifying data - name, email, phone, address - is masked for that admin across the entire platform: FanCRM profiles, campaign results, exports, and search. Masking happens at the backend, not just in the UI, so there's no workaround through an export or an API call.
Why it matters:
Many organizations managing fan data at scale run into the same problem: you need people in the platform, but you don't want every admin to be a de facto data steward. Folks with compliance requirements, agency access, larger multi-team orgs - we've heard your feedback.
This toggle should solve the PII access problem. Account owners can ensure the right folks keep full visibility, while everyone else gets scoped to what they actually need.
Things you should know:
- The toggle is off by default.
- You can turn it on per admin in Accounts > Security & Access > Admins
- Restricted admins can still build campaigns and pull aggregate analytics. They just can't see who fans are
- Names, emails, phone numbers, addresses and more are masked.
Go set it up:
If you manage multiple teams or have any internal data governance policy, this is a five-minute change worth making today. Head to Accounts > Security & Access > Admins
